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☆ Some Walmart stores are limiting self-checkout lanes just for Spark drivers and Walmart+ customers
▼ + stars: | 2024-03-04 | by ( Dominick Reuter | Alex Bitter | ) www.businessinsider.com time to read: +3 min

Read previewYou might need an app on your phone to use self-checkout during your next trip to Walmart — the lanes might be one reserved for the retailer's Spark delivery drivers or Walmart+ subscribers. Drivers with the company's Spark delivery platform told Business Insider they've seen the limited kiosks at their stores, and photos showing cordoned-off lanes have been cropping up on social media over the past few weeks. At these stores, shoppers need to use the full-service lanes unless they're buying for themselves using the Walmart app's scan-and-go feature or for someone else using the Spark app. A Spark driver in California told BI that designated lanes for Spark drivers showed up at a store there at the end of February. Requiring shoppers to log in to an account before using self-checkout could help stem some of those losses.

Persons: —, they've, Joe Pennington, Pennington, they're, abitter@businessinsider.com Organizations: Service, Walmart, Business Locations: California

☆ Walmart shoppers say they are fed up with the store's self-checkout system
▼ + stars: | 2023-10-23 | by ( Dominick Reuter | ) www.businessinsider.com time to read: +4 min

Workers told Insider the tech has led to confrontations with customers who trigger the alert. AdvertisementAdvertisementEven in cases where theft is suspected, the employees told Insider they are not allowed to accuse customers of stealing. "We're continuously working on our security processes, and we encourage customers with concerns to let us know," Walmart spokesperson Joe Pennington told Insider. Shopper Daniel Jones told Insider he was "appalled" when his kiosk lit up and began playing security video footage of an alleged missed scan. Waiting for an employee to come over, question him, and reactivate his system made Jones feel like he was being "punished" for using the available hand scanner to ring up his order.

Persons: —, Charles Bisbee, Bisbee, Joe Pennington, Karen Baker, Daniel Jones, Jones, Bisbee's Organizations: Walmart, Workers, Service, US Marine Locations: Alamogordo , New Mexico

☆ Walmart shoppers say they feel 'treated like thieves' when self-checkout mistakes happen
▼ + stars: | 2023-10-22 | by ( Dominick Reuter | ) www.businessinsider.com time to read: +4 min

But shoppers say they've felt "treated like thieves" due to honest mistakes and technical glitches. AdvertisementAdvertisementEven in cases where theft is suspected, the employees told Insider they are not allowed to accuse customers of stealing. Shopper Daniel Jones told Insider he was "appalled" when his kiosk lit up and began playing security video footage of an alleged missed scan. Waiting for an employee to come over, question him, and reactivate his system made Jones feel like he was being "punished" for using the available hand scanner to ring up his order. AdvertisementAdvertisement"It does make the honest shopper feel unwelcome, and feel like they are being treated like thieves," he said.

Persons: —, Charles Bisbee, Bisbee, Joe Pennington, Karen Baker, Daniel Jones, Jones, Bisbee's Organizations: Walmart, Workers, Service, US Marine Locations: Alamogordo , New Mexico

AdvertisementAdvertisementWalmart employees say working with anti-theft technology at self-checkouts has led to some tense confrontations with customers. The seven former and current Walmart employees Insider interviewed had direct experience with the company's anti-theft self-checkout technology. Athenia Camacho, a former Walmart employee, detailed the process in a recent TikTok video. Walmart prohibits employees from accusing customers of stealing, even if theft is suspected, the seven people who spoke with Insider said. Another Walmart employee in Missouri said she was told to approach customer confrontations with the mindset: "Don't blame the customer.

Persons: —, they're, we're, Joe Pennington, Athenia Camacho, Camacho, Jeffrey Greenberg, SAMUEL CORUM, Dominick Haar, Patti Leroy, Leroy, Dominick Organizations: Walmart, Service, Employees, Universal, Getty, SCO Locations: Arkansas, Florida, Miami , Florida, Doral, Illinois, Missouri, AFP, Southern Illinois, Kentucky

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